OF DREAMS & KNOWLEDGE® Privacy Policy

This Privacy Policy explains how OF DREAMS & KNOWLEDGE® (“we,” “our,” or “us”) collects, uses, shares, and protects your personal information when you visit or make a purchase from https://www.ofdreamsandknowledge.com (“Website”). It also describes your rights and choices under applicable data protection laws, including the General Data Protection Regulation (GDPR).

By using our Website, purchasing our products, or submitting personal information to us, you agree to the terms of this Privacy Policy.

1. What Personal Data We Collect

  • Device Information: When you browse our Website, we automatically collect:
    • IP address
    • Browser type and version
    • Time zone setting
    • Language preferences
    • Referral source (e.g., search engine or link)
    • Cookies and interaction logs
  • Order Information: When you make or attempt to make a purchase, we collect:
    • Full name
    • Billing and shipping addresses
    • Email address
    • Phone number
    • Payment method (e.g., Stripe, PayPal, Paynow, Paylah, or Cash on Delivery)
  • Communication Data: If you engage with our customer support or subscribe to updates, we may collect:
    • Email communications
    • Your preferences for receiving updates

2. Special Category Data (Health & Genetic Information)

  • We do not directly collect, store, or process any genetic data or health history.
  • Such data is managed securely by our certified partners (e.g., DNA Life, licensed nutrition professionals) through encrypted portals and professional systems.
  • You may be required to provide explicit consent directly to these third-party partners for processing sensitive information.
  • We may only receive anonymized or pseudonymized information necessary for service personalization.

3. Our Role and Your Trust

  • We collect only the minimum personal data necessary to fulfill your orders, support your experience, and provide access to personalized services.
  • All sensitive health and genetic data is handled exclusively by certified third-party providers such as registered dietitians, coaches, or genomics laboratories.
  • MILESTONE® does not store, access, or analyze your DNA data. We only coordinate your access to these specialized services and ensure your data is transmitted securely to the appropriate professionals.

4. DNA and Health Data Consent

  • When you purchase a service involving DNA testing or personalized nutrition, you will be asked to give explicit consent for the secure processing and sharing of your health and genetic data with MILESTONE®’s certified clinical partners.
  • Your data will only be used to generate personalized insights and will never be sold or shared beyond what is required to deliver the service, except when legally required.
  • You may withdraw your consent or request deletion of your health/genetic data at any time by emailing us at info@ofdreamsandknowledge.com with the subject line: Consent Withdrawal or Data Deletion Request. We will respond within 30 days and notify our partners accordingly.
  • For full details, see our DNA Data Consent & Privacy Statement.

5. International Data Transfers & Safeguards

If your data is shared with partners located outside the EU/EEA (e.g., for clinical analysis), we ensure it is transferred under approved mechanisms such as:

  • Standard Contractual Clauses (SCCs)
  • Binding Corporate Rules (BCRs)
  • HIPAA-compliant infrastructure (for U.S.-based services)

6. Data Protection Rights & Complaints

If you have questions about your rights or wish to raise a concern, please contact:

OF DREAMS & KNOWLEDGE®
Patras Science Park
Stadiou Str., Rio-Platani, Rio-Patras, 26504, Greece
Email: info@ofdreamsandknowledge.com

If you are not satisfied with our response, you may lodge a complaint with the Hellenic Data Protection Authority: www.dpa.gr

7. Legal Basis for Processing

  • Contractual necessity – to process and deliver your orders
  • Consent – for sending newsletters or processing health-related services
  • Legitimate interests – such as fraud detection or service improvement
  • Legal obligations – to meet tax or regulatory requirements

8. How We Use Your Personal Data

  • To fulfill orders and manage deliveries
  • To communicate with you about purchases or service updates
  • To improve your browsing and shopping experience
  • To detect and prevent fraudulent or illegal activity
  • To send marketing or health-related service information (with consent)

9. Sharing Your Data

  • With service providers (e.g., couriers, payment processors, CRM platforms)
  • With certified health and genomics partners, only when relevant and consented
  • With regulatory authorities when required by law

All third-party services we work with are contractually obligated to maintain confidentiality and data security in compliance with GDPR.

10. Cookies & Analytics

  • We use cookies to understand usage patterns and improve website performance.
  • Google Analytics helps us track how users navigate our Website.
  • You can manage cookie preferences through your browser settings.

For more information or to opt out of Google Analytics tracking, visit https://tools.google.com/dlpage/gaoptout.

11. Marketing Preferences

  • You may opt out of promotional emails anytime by:
    • Clicking the “unsubscribe” link in our emails
    • Contacting us via our Contact Page
  • We will respect your preferences and process all opt-outs promptly.

12. Your Rights Under GDPR

If you reside in the EU/EEA, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or outdated data
  • Request deletion of your personal data
  • Restrict or object to data processing
  • Receive a copy of your data in a structured, portable format
  • Withdraw consent at any time (where applicable)

To exercise these rights, email us at: info@ofdreamsandknowledge.com. We will respond within 30 days of verifying your identity.

13. Data Retention

  • We retain your order and account data as long as needed to:
    • Provide our services
    • Comply with legal requirements
    • Resolve potential disputes
  • You may request deletion of your data unless we are required by law to retain it.

14. Data Security

  • We use SSL encryption to protect data transmission.
  • Only authorized staff and partners access sensitive data, with secure passwords and access controls.
  • No system is 100% secure. We encourage you to use strong passwords and log out when using shared devices.

15. International Transfers

  • If your data is processed outside the EU/EEA (e.g., U.S.-based partners), we ensure:
    • Data is protected under Standard Contractual Clauses or equivalent mechanisms
    • Partners are compliant with HIPAA or similar data protection standards

16. Children

  • This website is not intended for children under 13 years of age.
  • If we become aware that a child under 13 has submitted data to us, we will delete it promptly.

17. Changes to This Policy

  • We may update this policy to reflect legal or operational changes.
  • The latest version will always be posted here with an updated “last modified” date.

18. Contact Us

For questions or to exercise your data rights, contact:

OF DREAMS & KNOWLEDGE®
Patras Science Park
Stadiou Str., Rio-Platani, Rio-Patras, 26504, Greece
Email: info@ofdreamsandknowledge.com

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